Terms of use for Advisors

Welcome to Wisr, a service provided by Norgate AS (org. no. 931 039 997), with a postal address at Kjengaren 82, 4350 Kleppe, Norway. Our website is www.wisr.no, and we can be reached at +47 477 68 777.

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Registration Terms for Advisors on Wisr

By registering, you agree to electronic communication and accept the Terms of Service for customers in the Wisr application and our Privacy Policy.

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Acceptance of Terms

These terms apply to Wisr’s digital solution on www.wisr.no and the mobile application (hereafter "the Platform"). The Platform is owned by Norgate AS. By using Wisr’s Platform, you accept these terms as described in this document. "Use" here means registering as an advisor on Wisr, either as an individual or as a company.

Changes to the terms may occur. Norgate AS reserves the right to modify, add, or remove parts of the terms. It is your responsibility to stay informed of any changes. Continuing to use the Platform after changes are made constitutes acceptance of the new terms. Norgate AS recommends regularly checking for changes.

If you do not accept the current terms, you should not use the Platform. If you disagree with the terms after registering, you must immediately delete your user account (See Termination of User Account).

These terms are supplemented by Wisr’s Privacy Policy and any specific agreements you have with Norgate AS.

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About the Platform

Wisr offers a digital solution for the provision of various advisory services (hereafter "the Service"). The Platform allows the advisor, or the person legally representing the advisor (also referred to as “you”), as an independent service provider to offer their services to Wisr’s customers (users). The service is delivered to the customer under a resale model where you as an advisor are the supplier to Wisr, and Wisr is the supplier to the customer (hereafter "the Parties").

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These terms regulate the advisor's rights and obligations as a registered user of the Platform. You confirm that you are the legal or natural person you claim to be and are authorized to represent the legal or natural person listed as the advisor.

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The Platform is under continuous development and improvement and may contain errors and deficiencies. Advisors are expected to contribute to improving the Platform by participating in regular surveys.

The Platform facilitates that various advisors with different expertise, experience, and organization can practice their profession as efficiently as possible. The purpose of the Platform is to make it easy for customers to find advisors of the service they seek, in one single digital solution.

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Liability Limitations

All advisors registering on the Platform are independent providers and must take full responsibility for their business and the services offered to the customer. Therefore, advisors must bear all responsibility related to the conduct of their own business. Norgate AS shall be held harmless for the advisor’s conduct of their own business (See Complaints and Grievances).

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Registration Forms

You can register a user account either as a legal person (company, foundation, or association) or as an individual (sole proprietorship or freelancer). Advisors who are agents, have employees, or represent other legal or natural persons can create multiple profiles under the same user account.

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Creating a User Account

To register as an advisor on the Platform, you must:

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• Be over 18 years old and legally allowed to work in Norway.

• Identify yourself with the following information:

  • Email address and a Norwegian mobile number, and additionally for:

    • Individual: Norwegian national ID number or D-number

    • Sole proprietorship: Organization number

    • Legal entity: Organization number

• Have a Norwegian bank account for payment of income earned from assignments through the Platform.

 

Complete User Profile

You are required to create, maintain, and update your own and your employees’/associated advisors’ user profiles. You must also maintain and update the overview of the services you offer, including any additional services, as well as prices related to each service.

 

Qualifications and Service Delivery

The advisor must ensure that all those working on behalf of the advisor are qualified to provide the offered services in accordance with professional and ethical standards. Services must be performed in compliance with applicable laws and regulations. Breach of these may lead to exclusion from the Platform. The advisor must be able to present identification for all employees with profiles on Wisr. Only persons employed or formally associated with the advisor can perform services ordered through the Platform.

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Complaints and Grievances

Wisr’s obligation to pay the advisor may lapse in the event of complaints and/or grievances from customers. If Wisr incurs costs in connection with a dispute with a customer, Wisr reserves the right to recover its costs from the advisor (See Liability Limitations and Responsibility).

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Service Errors and Deficiencies

If the service is delivered with errors or deficiencies, Wisr’s obligation to pay the advisor may lapse (See Liability Limitations and Responsibility).

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Documentation Requirements

Advisors who are legal persons must provide all company certifications and approvals, including VAT registration and other necessary approvals.

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Availability and Calendar

The advisor must keep their calendar updated at all times. The advisor decides how often and how much they will be available for assignments. Availability can be registered as direct booking (the customer can book directly) or request (the customer can request a booking, and the advisor can accept).

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Chat Function

When you have received a booking on the Platform, a chat will be opened directly with the customer. You are required to be available in the chat to answer questions before the service is delivered.

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Taxes and Fees

Advisors who are VAT liable must be registered in the VAT register. Advisors must comply with all reporting obligations related to tax, VAT, and other fees. Wisr has the right to report your revenue to the tax authorities.

 

Privacy

By registering as an advisor, you confirm that all information provided is correct. Changes must be updated immediately. You are responsible for the information uploaded to the Platform. Upon deletion of a user account, all information will be deleted unless we have a legal obligation to retain it.

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Ordering and Delivery of Services

There is no guarantee of the amount of assignments. Customers choose to order services at their own discretion and need. Wisr cannot guarantee that you will receive assignments. Orders can be received as direct bookings or requests. By accepting a request, you enter into a binding agreement to deliver the service.

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No-Show

If you do not show up at the agreed time, the customer’s payment obligation may lapse. You may be held liable for any losses the customer or Wisr may incur as a result of the no-show (See Responsibility).

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Communication with the Customer

The advisor communicates directly with the customer in the chat. Wisr reserves the right to access the chat. It is not permitted to communicate with the customer outside of the chat. Misuse of the chat will result in immediate exclusion from Wisr.

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Pricing and Payment

When creating a user account and completing your profile, you are encouraged to register, describe, and price all services you are qualified to deliver. Payment is made to your specified account number at least once every 14 days upon invoicing to Norgate AS. We use the payment service Vipps for payments.

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Responsibility

The advisor is responsible for all aspects related to their own business, including service delivery. The advisor is responsible for their own employees and must ensure that services are marketed, planned, and executed in accordance with applicable laws and regulations. The advisor is responsible for delivering services in accordance with the agreement with the customer and to the quality that the customer can expect according to general professional and ethical standards.
 

Insurance

The advisor is required to take out their own insurance, including liability insurance. Before the service can be offered to customers via the Platform, the advisor must document to Wisr that they are adequately insured. If it is required by law, regulations, or industry standards to take out specific insurances, these must be taken out before the service can be offered via the Platform.

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Breach

In the event of a significant breach of these terms, you may lose the right to offer your services through Wisr. Significant breaches include repeated instances (three or more) of no-shows, delays, damage, or theft.

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Dispute Resolution

As a user of Wisr, you agree to contribute to resolving any conflicts through negotiation and dialogue for at least 30 days from the complaint was received by Wisr before external mediation or legal action is initiated. If disputes arise that cannot be resolved amicably, the case will be handled by mediation or litigation in Oslo District Court.

 

Contact Information

Company: Norgate AS

Organization number: 931 039 997

Address: Kjengaren 82, 4350 Kleppe,

Norway Phone: +47 477 68 777

Email: support@wisr.no